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Social Model for Health and Wellbeing

We believe health starts in our homes, schools, workplaces, and communities, not just in clinics or hospitals. A strong social model means working together with local organisations and partners, charities, clubs and groups to support well-being. People like community connectors, volunteers, and carers are already making a difference.

We want to build on that by listening to what matters most to you - whether it’s help with transport, access to green spaces, or support with food and heating. Health should be part of everyday life, shaped by the people who live it.

What helps you stay healthy day-to-day, beyond seeing a doctor, nurse or healthcare professional?

Who outside the NHS do you think could be part of keeping people well?

Are there people or groups in your local area who could play a big role in helping others live healthier lives?

What kind of support would make it easier for you to live a healthier life?

Digital healthcare support

Digital healthcare can make things easier, from booking appointments to checking test results or getting advice. But we know not everyone has the same access or confidence. For some, it’s about having the right device or internet connection; for others, it’s about trust and knowing your information is safe.

We want digital services to feel simple, secure, and supportive - not a barrier. That means offering training, making services bilingual, and always keeping face-to-face options for those who prefer them. Everyone should feel included.

How do you feel about using the internet or apps to look after your health or share health information?

If digital healthcare worked well for you, what would it look like?

What would help you feel confident using online tools or services to get healthcare?

Balancing hospital care and community support

We’re working to shift more care into communities, so people can get help earlier, closer to home. That might mean more healthcare staff, or wellbeing hubs in your town or village. If we get that right, hospitals can focus on the most seriously ill.

But we also know travel matters - especially in rural areas. If you do need to travel further, we want to make it easier: better transport, clearer communication, and making sure the care you get is truly worth the journey. It’s about balancing what’s safe, sustainable and fair.

If you could get help quickly to stay well in your community, how would that change how you feel about going to hospital?

What kind of care or support would you like to have nearby so you don’t need to go to hospital?

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If you had to travel further for specialist care, what could we do to make that journey worthwhile and less stressful?

Clinical services and hospital redevelopment

Across our communities we understand that the quality of healthcare isn’t just about buildings, it’s about the care delivered within them. That said, we know that the condition of our sites can affect how safe, accessible and welcoming services feel. Any investment in our health estate should reflect what matters most to you: timely care, supportive environments, modern equipment, and facilities that help staff do their best work.

As we plan for future developments, we need to make changes at sites most in need of repair. We’re committed to listening, being transparent, and working with communities to make sure improvements support better care for everyone.

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If we secure funding to improve healthcare buildings and facilities, especially at sites most in need of repair - what would you like us to prioritise and what concerns should we work through together as those changes take place?